Refund and Returns Policy

At Kirthar Online, we strive to provide our customers with the best shopping experience possible. However, we understand that sometimes things don’t go as planned. Our Refund and Returns Policy is designed to ensure your satisfaction with every purchase. Please read the following guidelines carefully to understand our policies and procedures.

Returns

Eligibility for Returns:

  • Items must be returned within 30 days from the date of purchase.
  • Items must be unused, unworn, and in the original packaging with all tags and labels attached.
  • Certain items are non-returnable, including but not limited to perishable goods, personalized items, and intimate apparel.

How to Return an Item:

  1. Contact Customer Service: Reach out to our customer service team at [contact email/phone number] to initiate the return process. Provide your order number and details about the item you wish to return.
  2. Receive Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Ship the Item: Package the item securely and include the RAN. Ship the item to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to a defect or an error on our part.
  4. Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange within 7-10 business days.

Refunds

Eligibility for Refunds:

  • Refunds will be issued for returned items that meet our return criteria.
  • Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

How Refunds Are Issued:

  • Refunds will be issued to the original method of payment used for the purchase.
  • You will receive an email confirmation once your refund has been processed.

Processing Time:

  • Refunds may take 7-10 business days to process after we receive the returned item.
  • Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.

Exchanges

Eligibility for Exchanges:

  • Items must be returned within 30 days from the date of purchase.
  • Items must be unused, unworn, and in the original packaging with all tags and labels attached.

How to Exchange an Item:

  1. Contact Customer Service: Reach out to our customer service team at [contact email/phone number] to initiate the exchange process. Provide your order number and details about the item you wish to exchange.
  2. Receive Exchange Authorization: Our customer service team will provide you with an Exchange Authorization Number (EAN) and instructions on how to return your item for exchange.
  3. Ship the Item: Package the item securely and include the EAN. Ship the item to the address provided by our customer service team. You are responsible for the shipping costs unless the exchange is due to a defect or an error on our part.
  4. Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets our exchange criteria. If approved, we will process your exchange within 7-10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at [contact email/phone number]. Provide your order number and details about the issue. We will arrange for a replacement or a refund at no additional cost to you.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us at [contact email/phone number]. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for shopping with Kirthar Online!